SHIPPING INFO

On Hand Items - ( Please allow 1-2 days for you order to be processed & packaged)

Shipping on all orders will be standard 3-5 day shipping unless otherwise stated

(Made To Order Items) -     Please allow 2-4 weeks for production on all made to order items ONLY . Production starts 1 week after drop . Once shipped you will receive a shipping notice. Please allow 3-5 days for you order to arrive once it is in transit. 

- INTERNATIONAL ORDERS

International orders may be subject to pay duties and taxes, which is the responsibility of the customer and out of our control. Please allow 10-15 days for your order to arrive once the item is in transit.

- REFUND/RETURN POLICY

- For Made To Order Items Refunds and size changes are available until production starts once production starts All sales are final.

- For all on hand ready to ship items All sales will be final. 

- LOST PACKAGES

We are not responsible for any lost, stolen, or damaged packages. The customer takes full responsibility when purchasing. Please contact USPS, or your local carrier to locate your package, and or file a lost package report.

INCORRECT ADDRESS

We are NOT responsible for incorrect addresses. Address changes can be made if the order has not yet been shipped. If an item fails to deliver due to an incorrect address the buyer will have to pay the fees for the item to be reshipped.

 

(TERMS AND CONDITIONS)

UPDATED JANUARY 01, 2022
OVERVIEW
This website is owned and operated by Playamade Clothing, LLC ™. Throughout the
site, the terms “we”, “us” and “our” refer to Playamade Clothing, LLC ™. Playamade
Clothing, LLC ™ offers this website, including all information, tools and services
available from this site to you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service”
and agree to be bound by the following terms and conditions (“Terms of Service”,
“Terms”), including those additional terms and conditions and policies referenced herein
and/or available by hyperlink. These Terms of Service apply to all users of the site,
including without limitation users who are browsers, vendors, customers, merchants,
and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By
accessing or using any part of the site, you agree to be bound by these Terms of
Service. If you do not agree to all the terms and conditions of this agreement, then you
may not access the website or use any services. If these Terms of Service are
considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to
the Terms of Service. You can review the most current version of the Terms of Service
at any time on this page. We reserve the right to update, change or replace any part of
these Terms of Service by posting updates and/or changes to our website. It is your
responsibility to check this page periodically for changes. Your continued use of or
access to the website following the posting of any changes constitutes acceptance of
those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce
platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of
majority in your state or province of residence, or that you are the age of majority in your
state or province of residence and you have given us your consent to allow any of your
minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in
the use of the Service, violate any laws in your jurisdiction (including but not limited to
copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your
Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be
transferred unencrypted and involve (a) transmissions over various networks; and (b)
changes to conform and adapt to technical requirements of connecting networks or
devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Service, or access to the Service or any contact on the website
through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit
or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate,
complete or current. The material on this site is provided for general information only
and should not be relied upon or used as the sole basis for making decisions without
consulting primary, more accurate, more complete or more timely sources of
information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is
not current and is provided for your reference only. We reserve the right to modify the
contents of this site at any time, but we have no obligation to update any information on
our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or
content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change,
suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to return or
exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images
of our products that appear at the store. We cannot guarantee that your computer
monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services
to any person, geographic region or jurisdiction. We may exercise this right on a case-
by-case basis. We reserve the right to limit the quantities of any products or services
that we offer. All descriptions of products or product pricing are subject to change at any
time without notice, at the sole discretion of us. We reserve the right to discontinue any
product at any time. Any offer for any product or service made on this site is void where
prohibited.
We do not warrant that the quality of any products, services, information, or other
material purchased or obtained by you will meet your expectations, or that any errors in
the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account,
the same credit card, and/or orders that use the same billing and/or shipping address. In
the event that we make a change to or cancel an order, we may attempt to notify you by
contacting the e-mail and/or billing address/phone number provided at the time the
order was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information
for all purchases made at our store. You agree to promptly update your account and
other information, including your email address and credit card numbers and expiration
dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor
have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as
available” without any warranties, representations or conditions of any kind and without

any endorsement. We shall have no liability whatsoever arising from or relating to your
use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and
discretion and you should ensure that you are familiar with and approve of the terms on
which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website
(including, the release of new tools and resources). Such new features and/or services
shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials
from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated
with us. We are not responsible for examining or evaluating the content or accuracy and
we do not warrant and will not have any liability or responsibility for any third-party
materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods,
services, resources, content, or any other transactions made in connection with any
third-party websites. Please review carefully the third-party's policies and practices and
make sure you understand them before you engage in any transaction. Complaints,
claims, concerns, or questions regarding third-party products should be directed to the
third-party.
SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy
Policy. To view our Privacy Policy.
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product descriptions,
pricing, promotions, offers, product shipping charges, transit times and availability. We
reserve the right to correct any errors, inaccuracies or omissions, and to change or
update information or cancel orders if any information in the Service or on any related
website is inaccurate at any time without prior notice (including after you have submitted
your order).
We undertake no obligation to update, amend or clarify information in the Service or on
any related website, including without limitation, pricing information, except as required
by law. No specified update or refresh date applied in the Service or on any related
website, should be taken to indicate that all information in the Service or on any related
website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited
from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to
perform or participate in any unlawful acts; (c) to violate any international, federal,
provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or
violate our intellectual property rights or the intellectual property rights of others; (e) to
harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or
disability; (f) to submit false or misleading information; (g) to upload or transmit viruses
or any other type of malicious code that will or may be used in any way that will affect
the functionality or operation of the Service or of any related website, other websites, or
the Internet; (h) to collect or track the personal information of others; (i) to spam, phish,
pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k)
to interfere with or circumvent the security features of the Service or any related
website, other websites, or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the prohibited uses.
SECTION 13 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this
page.
We reserve the right, at our sole discretion, to update, change or replace any part of
these Terms of Service by posting updates and changes to our website. It is your
responsibility to check our website periodically for changes. Your continued use of or
access to our website or the Service following the posting of any changes to these
Terms of Service constitutes acceptance of those changes.
SECTION 14 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
info@playamadeclothing.com.

Frequently Asked Questions
Made to Order / Custom Order Terms and Conditions:
By consenting to the terms and conditions you hereby understand that the items you are
ordering are made to order items that are created in our warehouse specifically for your
order. These items take time to create, and are typically completed between 1-2 weeks
after your order is placed (sometimes sooner). Once your order is placed, we do not
allow alterations to sizing, material or images, nor do we permit refunds to be given in
the event that these terms were overlooked and blindly agreed to. If you receive a
custom/made to order item from us that is incorrect you may contact our support team
with your order number in the subject line and they will be happy to assist you in an
exchange for the correct items originally ordered. We do not allow refunds due to
impatience or in the event of unforeseen circumstances, e.g., “my boyfriend and I broke
up and I don’t need these anymore,” “I didn’t know they’d take two weeks to create,” “I
need the money to pay bills,” “my mom won’t let me have it anymore,” and so on.
Please DO NOT ORDER MADE TO ORDER ITEMS OR CUSTOM ITEMS IF YOU DO
NOT AGREE TO THESE TERMS. 
 What if an item is defective or is not what I ordered?
In the rare case that your shipment contains a defective item or we accidentally sent
you the wrong item, we will ship you a replacement at no charge and credit the cost of
your return shipping charges once your return is received. If you don't wish to receive a
replacement item, we will gladly refund your return shipping cost in the form of a store
credit if you would like to return the item. Subject to the following: If UPS ground or
FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2-day, or 3-
day services is used, only the amount UPS ground would have charged for the same
return will be refunded to you in the form of store credit not the actual amount you
spent. Please include all original packaging and attach a brief note explaining the
defect, or indicate on your receipt the item shipped in error.

What is the Processing Time?
All orders are processed, verified, and shipped within 2-4 business days or sooner.
Express orders are processed within 1 business day.

We are not responsible for orders lost in the mail, incorrectly supplied addresses, or
unclaimed/refused packages or stolen packages.

You can track your package using the supplied tracking number.

*Please Note: The time it takes to receive items includes Processing + Shipping Transit
time. For example, choosing a Next Day Shipping service does not guarantee you will
receive it the day after you place your order.

Shipping:

EXPECT SHIPPING DELAYS 
Due to COVID-19, carriers (USPS & FEDEX) are experiencing increased delivery times
+ lags on tracking. If your order hasn’t moved in over a few days or is late, we
recommend reaching out to the carrier directly for an update. Unfortunately, we will be
unable to issue you a refund for the shipping fee.
Upon placing an order that contains multiple items plus any made to order items, your
order may be split into multiple shipments to get you your products as soon as possible.
Some products made in our facility take longer than others and upon completion will
ship immediately. Do not be surprised if you receive your items from your order
individually. If you have any concerns about the whereabouts of your unfulfilled times on
your order than feel free to contact us via email. 

How much is shipping?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be
offered Shipping Method choices and their prices.

How Long Is Shipping?
All orders are processed, verified, and shipped within 2-4 business days.
Once your order has been shipped, the estimated time of arrival is:
US Orders:
1. USPS First class mail (2-5 business days) 
2. USPS Priority Mail (2-3 business days)
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases)
Express is NOT overnight (Signature required)
4. Free Shipping (2-5 business days)  

International Orders:
1. USPS First class mail (14 - 20 business days) *This option will only appear if your
order weighs under four pounds.
2. USPS Priority mail (6 -14 business days)
3. USPS Express Mail (5 -10 business days) (Signature required)
*All international packages may be processed through customs regulations which may
cause a slight delay with delivery times*

How do I track my order?
When your order has shipped, we will send you a confirmation email that includes your
tracking number so that you can follow the progress of your shipment. For international
orders, Standard Airmail includes a customs form label number that can be used to
locate your package, but is not an actual tracking number.

What are Custom Fees?
A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet
cleared through customs are held in a customs area, often called a bonded store, until
processed. 
All applicable custom fees, taxes and duties are the sole responsibility of the customer.
Custom authorities require that we state the value of your order directly on your
package. It is at the sole discretion of custom agents to release your package.
Note, in rare occasions custom agents may delay delivery of some packages.
As far as customs charges, we do not have any control over them, nor know what the
charges will be, if any.  If your package is being held by customs, that means you need
to pay the custom fees in order to retrieve your package. If you don't, the package will
be returned to us. 

Returns and Exchanges:

**NO REFUNDS - NO EXCEPTIONS
**WE WILL ISSUE ONLY STORE CREDITS NOT TO INCLUDE MADE TO ORDER
ITEMS**
Unfortunately, we cannot and do not accept returns or exchanges on made to order
items due to customer error. Once a product is mailed out, we have to assume that it
has been worn for the protection of other customers. 
Additionally, we do not give refunds for orders canceled due to impatience or incorrect
orders attributed to customer error. Please double check to make sure your order is
correct before submitting payment! We will not provide a cash refund on custom orders.
Please make sure you select the correct size/design prior to completing your order.

RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:
Merchandise must be returned within 5 business days of receipt.
Merchandise must be unworn and unwashed. We cannot accept returns of items that
have been damaged, worn, or soiled, and clothing tags must still be intact. Items must
be in a condition suitable for resale.
Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" or “Made to Order” cannot be returned.
Customer is responsible for shipping fees to send the order back to Playamade
Clothing, LLC ™
Shipping fees are not refundable.
Playamade Clothing, LLC ™ diligently inspects all items before shipping; therefore,
damaged merchandise is extremely unlikely. Any returned items will be inspected for
signs of wear or smoke, and in the event that the item does not match the original
condition, the buyer will not receive a store credit.
Store Credit is valid only at www.playamadeclothing.com

 
 

RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-4
business days. You will be notified via email once your return has been processed.

WHEN MAKING AN RETURN:
Pack your merchandise securely in the original product packaging, if possible. Please
note that all items must be returned in original condition (including all paperwork, parts
& accessories) with tags attached.
Be sure to include your original invoice with your return. You may want to keep a copy
for your records. If you can't send the invoice, just include your order number, billing
name & address, and reason on a piece of paper with your return.
Write “Reason for Return” on the back of your invoice.
Keep the return tracking number for your return package to monitor delivery status. We
are not responsible for lost or stolen packages.
 
OUR RETURN ADDRESS IS:
Playamade Clothing, LLC ™

*Office is not opened to the public.

 

 

Effective Date: 01/01/2022  ( Privacy Policy)
Playamade Clothing LLC, ™ (“we,” “us,” or “our”) is committed to protecting your privacy and
compliance with all relevant legislation, including the General Data Protection Regulation
(GDPR) and the EU-US and Swiss-US Privacy Shield (where they apply to EU citizens) and the
California Consumer Privacy Act (CCPA) and California Civil Code, where they apply to the
residents of California. This Privacy Policy (“Policy”) describes how we collect, use, store,
process, and share your information in relation to www.playamadeclothing.com(the “Site”).
This Policy is part of and incorporated into the Site Terms & Conditions (“Terms”), governing
your use of the Site. Parts of the Terms affect this Policy, so be sure to review the Terms prior
to using the Site. Capitalized terms not defined herein have the definitions set forth in the
Terms.

1. CHANGES TO THIS POLICY. Playamade Clothing, LLC ™reserves the right to revise this
Policy from time to time by updating it and posting it at Playamade Clothing, LLC
™https://www.simplicityhrstationery.com, with the new Policy taking effect on the
date of posting. We will directly inform you if any substantial changes take place.

2. APPLICABILITY OF THIS POLICY. This Policy covers our treatment of information that is
gathered by the Site, including personally identifiable information or personal data
and non-personally identifiable information or non-personal data. In order to access
certain features, such as registering for an Account, making a purchase, registering to
receive marketing updates from us or interacting with our Live Chat feature, you may
be asked to provide personally identifiable information, such as your name, address,
phone number, email address, and billing information. This Policy does not apply to
information collected by third party Linked Sites, including third party websites or
services. We have no control over and no responsibility or liability for any third-party
collection, use, disclosure, or retention of your information and that collection, use,
disclosure, and retention is not subject to this Policy. Please review the privacy policies
of any Linked Sites you may access.  

3. INFORMATION COLLECTION. We collect the following types of personal information:

1. Identity Information. We will collect personal information from you if you
sign/up register on the EC website for an account or make a purchase, register
to receive our newsletter, or interact with our Live Chat feature. This

information may consist of your name, email address, postal address and
telephone number and demographic information such as age and gender.

2. Account, Login, Purchase and Shipping Information. We will collect personal
information from you if you create an account on the Site (“My Account”),
which will include Login details, including your username and password. If you
make a purchase, you will be asked to provide some information about
yourself, including credit card information and potentially the names and
addresses to whom purchases are shipped (if applicable).  

3. Payment Information. Payment’s information, including bank details and card
details, will be handled through PayPal or CyberSource, our third-party
payment processor. Playamade Clothing, LLC ™does not access or store your
credit card information. PayPal or CyberSource will collect and may retain your
credit card information in order to process your payment. We do not control
PayPal or CyberSource or their use of your information. Please also see the
“Affiliated Entities and Service Providers” section below.

4. Product History and Interests Information. When you make a purchase or save
certain products, we will also store information on your orders, any “wishlist”
of products that you create, or products you save as “favorites.”

5. Product Personalization Information. The Site may allow you to voluntarily
submit content created by you in connection with your purchase of
personalized products. For example, you may provide text selected by you, or
your photos or other images (“User Content”). We will collect and store User
Content indefinitely in a profile specific to you. Even if you remove or delete
your User Content, copies may remain in cached or archived areas of the Site.
We may also collect additional personal information from you if you elect to
upload User Content from a third-party website or application (e.g., Facebook,
Instagram, or Flickr, etc.).

6. Customer Service Requests. The Site may provide functionality which allows
you to voluntarily submit request or inquiry forms, including, for example,
requests for help with the Site or requests for product information. The Site
may also allow you to submit suggestions or comments. These forms may
require that you share Identity information, in addition to an order number, a
description of your comment or question, or a photo related to your comment
or question. Any personal communications that you or a third party voluntarily

submits to us in any format, including by email, postal mail, online form, or any
other method of communication, may be collected and saved indefinitely in a
profile specific to you. 

7. Live Chat Information. The Site may allow you to instantly “chat” with a
Playamade Clothing, LLC ™ agent in your browser in order to answer your
questions about the Site or our products. Our third-party live chat software
provider will collect information about you and share it with us. This collection
may also include the number of chats you have had with us, the pages you
have visited on the Site, the time you spend on each page, your location, and
your IP address. This information may be saved indefinitely in a profile specific
to you.

8. Sensitive or Special Category Information. We will not process any personal
data that includes Sensitive or Special Category Information, such as
information that reveal racial or ethnic origin, political opinions, religion or
philosophical beliefs, trade union membership, genetic data, data concerning
health or data concerning sexual life or criminal convictions.

9. Technical Information. Similar to other web sites, we may collect some
information automatically indirectly from you and store it in log files. We may
use Google Analytics or other third-party analytics providers to collect this
information about the Site. This collection may include your IP address,
browser type and language, referring/exit pages and URLs, other browser
history, platform type, number of clicks, landing pages, cookie information, the
pages you requested and viewed, the amount of time spent on particular
pages, and the date and time. We collect this Technical Information in order to
better understand our customer base, to more efficiently operate our business,
to promote our products and services, and to improve the quality of the Site.

10. We may automatically collect Technical Information indirectly from you using
various mechanisms, including but not limited to:
Cookies. A cookie is a small text file that is stored on a computer for record-
keeping purposes. Our third-party analytics providers use cookies to record
information about your activities on the Site and to “remember” you when you
return to the Site. Some cookies remain on your computer until you delete
them. Others, like session ID cookies, expire when you close your browser. We
do not control the use of cookies by third parties.  

We typically use the following types of cookies:
 Strictly Necessary Cookies: Cookies that are strictly necessary to enable
you to move around our websites or to provide certain basic features
 Functional: Cookies that are used to enhance the functionality of the
website, including by storing your preferences
 Performance: Cookies that track visitor statistics and user traffic that
allow us to monitor the popularity of sections of our website
 Targeting: Cookies that are used to track users across pages or websites
to build up a user profile and display advertisements relevant to them
2. INFORMATION USE AND PURPOSE. We may use your personal information for the
following purposes:

1. For account administration: to fulfill our terms and conditions with you, to
manage and administer your Account and the Site and to provide you with
information about changes to your account information or our terms and
conditions and policies

2. For communications purposes: for our legitimate business interests, to respond
to your requests and inquiries, including through Live Chat

3. For marketing purposes: for our legitimate business interests or using your
consent, to send you marketing emails, surveys, or newsletters to notify you
about products or services that may be of interest to you or that you have
requested

4. For orders: to fulfill our terms and conditions with you, to fulfill your orders for
products, including personalized products

5. For personalization services: to fulfill our terms and conditions with you, we
may use, modify, distribute, adapt and reproduce your User Content or
personal information to provide you a more personalized experience and
products

6. For competitions: to fulfill our terms and conditions with you, to allow you to
participate in sweepstakes, contests and similar promotions

 For sharing purposes: to fulfil our terms and conditions with you, to
share your wishlist and other content with other users or on social
media platforms

 For technical purposes: for our legitimate business interests, to monitor
Site usage and improve the Site’s appearance and features to improve
the user experience

 For internal business purposes: for our legitimate business interests, to
resolve disputes, to detect and protect against errors, fraud, and
criminal activity, to assist law enforcement, to enforce this Policy and
the Terms, or, for any other purpose described in this Policy or that we
describe to you at the time of collection

 To respond to law enforcement requests and as required by applicable
law, court order, or governmental regulations.

B. We do not generally sell your personal data to any third parties and do not
provide any financial incentives in relation to the collection, deletion, and sale
of your personal data. Where we share your personal data with service
providers, we ensure that this is necessary for our purposes and that such
service providers are limited from disclosing or selling such personal data.

C. However, we may share personal data collected through certain cookies with
third parties (third party cookies), which is commonly referred to as a ‘sale’ of
information under the CCPA. You can opt-out to this through the Do Not Sell
My Personal Information link through this page or our Cookie Preferences
Center.

3. INFORMATION RETENTION. We will retain your information for the following stated
periods. Reference to the duration of the customer relationship typically relates to as
long as you have an active account with Playamade Clothing, LLC ™:

A. Identity Information: Duration of the customer relationship or two years maximum
(whichever is the longer)

B. Account, Login, Purchase and Shipping Information: Account and Login details –
Duration of the customer relationship

C. Purchase and Shipping information - Duration of the customer relationship or up to
seven years maximum for tax purposes

D. Product History and Interests Information: Duration of the customer relationship

E. Product Personalization Information: Duration of the customer relationship

F. Customer Service Requests: Duration of the customer relationship or two years
maximum (whichever is the longer)

G. Live Chat information: Duration of the customer relationship or two years maximum
(whichever is the longer)

H. Technical Information: Cookies and IP Addresses – Up to 13 months (see Cookies
section)

4. INFORMATION DISCLOSURE. We may share your Personal Data with, or disclose your
Personal Data to, the following categories of third parties. We will only share such
Personal Data with third parties that are our service providers and do not sell your
personal information to any third parties within the meaning under the CCPA:

A. Parent companies, subsidiaries, and affiliates. We may share your Personal Data with
our parent companies, subsidiaries, and/or affiliates for purposes consistent with this Privacy
Policy. Our parent companies, subsidiaries, and affiliates will be bound to maintain that
Personal Data in accordance with this Privacy Policy.

B. Agents, consultants, and service providers. We may share your Personal Data with our
contractors and service providers who process Personal Data on behalf of Playamade
Clothing, LLC ™ (as our “agents”) to perform certain business-related functions. These
companies may include our marketing agencies, database service providers, backup and
disaster recovery service providers, email service providers, and others. When we engage
another company to perform such functions, we may provide them with such Personal Data

as your name, contact information, customer demographic profile and interests, purchase
history, content of your queries and personalized products and our platform browsing
information, in connection with their performance of specific functions.

C. Business transfers. As we develop our business, we might sell or buy businesses or
assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event,
Personal Data may be part of the transferred assets. You acknowledge and agree that any
successor to or acquirer of Playamade Clothing, LLC ™ (or our assets) will continue to have the
right to use your Personal Data and other information in accordance with the terms of this
Privacy Policy.

D. Wishlist. If you create a “wishlist” on the Site, it will be publicly accessible to any other
users who enter your account-related email address in the “View Friend’s Wishlist” search
box. If you do not want someone to access your wishlist, do not share your Account-related
email address with them.

E. Aggregated or de-identified data. We may disclose aggregated or de-identified
information for any purpose. For example, we may share aggregated or de-identified
information with prospects or partners for business or research purposes. Once Personal Data
is in an aggregated form, for purposes of this Privacy Policy, it becomes Non-Personal Data.

F. Legal requirements. We may disclose your Personal Data if required to do so by law in
order to, for example, respond to a subpoena or request from law enforcement, a court or a
government agency (including in response to public authorities to meet national security or
law enforcement requirements), or in the good faith belief that such action is necessary to (i)
comply with a legal obligation, (ii) protect or defend our rights, interests or property or that
of third parties, (iii) prevent or investigate possible wrongdoing in connection with the Sites,
(iv) act in urgent circumstances to protect the personal safety of users of the Sites or the
public, or (v) protect against legal liability.

G. We remain liable for the processing of your personal data when transferred onwards
to a third party who acts as an agent on our behalf (including our contractors and service
providers), including where that agent acts contrary to Privacy Shield Principles and/or the
GDPR.

H. In order to ensure the compliance of third parties with the Privacy Shield Principles,
GDPR and CCPA, we require our contractors and service providers to commit to respecting a
similar level of the protection of personal data to that under the Privacy Shield Principles,

GDPR or CCPA in their contracts with us. We make sure that our third parties that are
contractors and service providers are subject to confidentiality agreements and are handling
your Personal Data solely under our instructions. With our contractors and service providers,
we enter into a contract that describes the purpose and requires the recipient to both keep
that personal information confidential and not use it for any purpose except for the purposes
specified above.

I. We will never transfer your personal data to any companies other than those and for
the purposes listed in this section.

5. PRIVACY SHIELD. Where you are an EEA individual, we may transfer your personal data
outside the European Economic Area (EEA), including from the EU and Switzerland, to
EC’s offices and servers in the USA.

EC complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield
Framework as set forth by the U.S. Department of Commerce regarding the collection,
use, and retention of personal information transferred from the European Union and
Switzerland to the United States.  Playamade Clothing, LLC ™has certified to the U.S.
Department of Commerce that it adheres to the Privacy Shield Principles.  If there is
any conflict between the terms in this privacy policy and the Privacy Shield Principles,
the Privacy Shield Principles shall govern. To learn more about the Privacy Shield
program, and to view our certification, please visit https://www.privacyshield.gov/.

6. INFORMATION SECURITY MEASURES. We have implemented appropriate
organizational, technical, and administrative measures to protect Personal Data within
our organization, including security controls to prevent unauthorized access to our
systems. We also exercise care in facilitating the transmission of information between
your device or computer and the third-party servers that operate and store
information for the Site. Where necessary, we also enter into agreements with any
third-party providers involved in hosting or storing personal data to ensure they meet
similar security standards.

While we take reasonable steps to secure your Personal Data from loss, misuse,
interference and unauthorized access, modification, and disclosure, you should be
aware no security procedures or protocols are ever guaranteed to be completely
secure from intrusion or hacking, and there is therefore always some risk assumed by

sharing Personal Data online. If you have reason to believe that your account has been
compromised, please contact us info@playamadeclothing.com

7. CHILDREN’S PRIVACY.

A. This Site is not Intended for use by Children. Playamade Clothing, LLC ™ is committed
to protecting the privacy and safety of children. This Site is a general audience site and
children under the age of 13 in the US and below 16 years in the EU and Switzerland are
prohibited from using or registering for an Account on the Site. We will not knowingly collect
any information from children; nor will we send any email correspondence to them. We may
ask for your birth date during the registration process in order to verify your age. If we learn
that we have collected information from a child under the age of 13 or 16 where appropriate,
we will remove that information immediately and delete it from our servers. Children under
the age of 13 or 16 should always ask their parents or guardians before providing their
information online. If you believe information from a child has been submitted to the Site,
please notify us at: info@playamadeclothing.com

B. California Minors. We may provide Site users the ability to publicly post information,
for example by submitting user testimonials or other User Content. If you are a California
resident under age 18 and you are unable to remove publicly-available User Content that you
have submitted to us, you may request removal by contacting us at:
info@playamadeclothing.com. When requesting removal, you must be specific about the
information or User Content you want removed and provide us with specific information,
such as the URL for each page where the information is located, so that we can find it. We are
not required to remove any User Content or information that: (1) federal or state law
requires us or a third party to maintain; (2) the User Content or information was not posted
by you; (3) we anonymize the User Content or information so that you cannot be identified;
(4) you don’t follow our instructions for removing or requesting removal; or (5) you received
compensation or other consideration for providing the User Content or information. Removal
of your user content or information from this Site does not ensure complete or
comprehensive removal from our systems or those of our service providers. We are not
required to delete the User Content or information posted by you; our obligations under
California law are satisfied so long as we anonymize the User Content or information or
render it invisible to other users and the public.

8. YOUR RIGHTS. Under certain circumstances (for EU and Swiss citizen) you have the
following rights in relation to your personal data:

 Request access to your personal data - This enables you to receive a copy of
the personal data we process about you and to check that we are lawfully
processing it.
 Request correction of your personal data - This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may
need to verify the accuracy of the new data you provide to us.
 Request erasure of your personal data - This enables you to ask us to delete or
remove personal data where there is no good reason for us continuing to
process it.
 Object or opt-out to processing of your personal data, including where it is no
longer necessary for the original processing purpose or it is to be used for a
purpose that is materially different from the purpose(s) for which it was
originally collected, as specified above.
 Request restriction of processing your personal data - This enables you to ask
us to suspend the processing of your personal data in specific circumstances,
for example, when you challenge the accuracy of the data we hold.
 Request transfer of your personal data to you or to a third party - We will
provide to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format.
 Opt-out of the disclosure (onward transfer) of your personal data to a third
party, including where it is to be transferred internationally, unless required to
be sent to our agent(s) for the provision of our services to you, by relevant
legislation, court order, supervisory authorities or pursuant to litigation.

You can exercise your rights by contacting us at info@playamadeclothing.com.
We will make good faith efforts to resolve requests to correct inaccurate information
except where the request is unreasonable, requires disproportionate technical effort
or expense, jeopardizes the privacy of others, or would be impractical. We may not be
able to provide you with all of your information if your account is closed or terminated
for any reason. We may not accommodate a request to change information if we
believe the change would violate any law or legal requirement or cause the
information to be incorrect. Additionally, we may not be able to delete your Personal
Data except by also deleting your user account.

11. CALIFORNIA RESIDENTS’ RIGHTS. If you are a Californian resident, you have the following
rights in relation to your personal information:

 Request information about the processing of your personal data and access it –
This enables you to receive information on the processing of your personal
data and a copy of personal information we hold about you in a commonly
used format. This applies to information we have processed over the last 12
months.

 Request deletion of your personal information – This enables you to ask us to
delete personal data where there is no good reason for us to keep it, unless the
law allows us to. This applies to information we have processed over the last 12
months.
 Request information about the processing of your personal data in relation to
our data selling and disclosure practices - This enables you to receive
information on the personal data we have collected about you and shared with
our service providers. You are also entitled to know which of your personal
information has been sold and to whom, however, please note that we do not
engage into selling any of your personal information to other companies.
 Request information on the disclosure of personal data for direct marketing
purposes - This enables you to receive information on the third parties to
whom we have disclosed your information and the categories of disclosed
personal data, which has been shared for direct marketing purposes.
 Request to opt-out from the sale of personal data to other companies – This
enables you to cease any selling of your personal information. Please note that
we are not engaged in selling any of your personal information to other
companies. You can opt-out to any sale of your personal data through the
following link: Do Not Sell My Personal Information. You can also use the
Cookie Preferences Center to opt-out of any sale of your personal data through
cookies.
 Not to be discriminated as our consumer when you exercise any of the
aforementioned rights. This means that, in an event of any of your request to
us, we will not engage in or suggest any discrimination against you, in
particular, we will not deny our services to you, we will not charge you
differently, and we will not provide different level or quality of services to you,
unless such difference is reasonably related to the value provided to you or you
have agreed to enter into a financial incentives program with us.

You can exercise your rights sending us an email at info@playamadeclothing.com.

12. OPT-OUT FROM OUR NEWSLETTER: We may send you marketing emails, surveys, or
newsletters to notify you about products or services that may be of interest to you. If
you would like to stop receiving marketing emails from us, please click on the
unsubscribe link at the bottom of any marketing email you receive. You may also opt-
out by contacting us at info@playamadeclothing.com.

If you opt-out, you will continue to receive service-related emails. Any non-service
related email you receive from us will include an unsubscribe link that will allow you to
opt-out of receiving future emails. Please note that it may take up to forty-eight (48)
hours for us to process an unsubscribe request. Even after you opt out of all electronic

communications, we will retain your Personal Data in accordance with this Privacy
Policy, although we will no longer use it to contact you.

13. OPT-OUT OF COOKIES. If you want to avoid this Site placing Cookies on your browser,
you can revisit our Cookie Preferences Center and opt-out from the relevant Cookies.
You may set your browser settings to attempt to reject cookies or manually delete the
Cookies using your browser settings and may still use the Site.

If you would like to opt out of Google Analytics tracking, please visit the following
link: Google Analytics Opt-out Browser Add-on.

14. “DO NOT TRACK” SETTINGS. Do Not Track is a privacy preference that users can set in
their web browsers. When a user turns on the Do Not Track signal, the browser sends
a message to websites requesting them not to track the user. At this time, Playamade
Clothing, LLC ™ does not respond to Do Not Track browser settings or signals. In
addition, we deploy cookies on our Sites. Cookies may be used by us to collect
information about you and your Internet activity, even if you have turned on the Do
Not Track signal. As such, the only way to completely “opt out” of the collection of any
information through cookies or other tracking technology is to actively manage the
settings on your browser to delete and disable cookies and other tracking/recording
tools.

15. PRIVACY QUESTIONS. If you have any questions, requests, concerns, or suggestions
regarding this privacy policy and your rights, please contact us at
info@playamadeclothing.com. If we fail to respond to or address your request, you
have the right to complain to your local data protection authority.

16. PRIVACY SHIELD QUERIES. For the purposes of the Privacy Shield, Playamade Clothing,
LLC ™ commits to resolve complaints about our collection or use of your personal
information. EU and Swiss individuals with inquiries or complaints regarding our
Privacy Shield policy should first contact EC at info@playamadeclothing.com if you
have questions about our Privacy Shield compliance. We will respond to your
complaint or inquiry within 45 days of receipt.

EC has further committed to refer unresolved Privacy Shield complaints to JAMS an
alternative dispute resolution provider based in the United States. If you do not
receive timely acknowledgment of your complaint from us, or if we have not

addressed your complaint to your satisfaction, please visit JAMS for more information
or to file a complaint using this link. This service will be provided at no cost to you.

You may have the option to use a binding arbitration mechanism for the resolution of
your complaint under certain circumstances, provided you have a) raised your
compliant directly with Playamade Clothing, LLC ™ and provided us the opportunity to
resolve the issue; b) made use of the independent dispute resolution mechanism(s)
above; c) and raised the issue through your relevant data protection authority and
allowed the Department of Commerce an opportunity to resolve the complaint at no
cost to you. The binding arbitration will be handled by the International Centre for
Dispute Resolution’s American Arbitration Association, available here.

Playamade Clothing, LLC ™ is also subject to the jurisdiction of the Federal Trade
Commission (FTC) and the Department of Commerce in the United States. In relation
to a Privacy Shield complaint, you can make your complaint directly with the Federal
Trade Commission and Department of Commerce regardless of whether you are a US,
EU or Swiss individual.